BBB National Programs

All Dispute Resolution Programs

Providing solutions and support for dispute resolution and compliance needs.
National Advertising Review Board National Advertising Review Board is the appellate body for the advertising industry’s program of self-regulation. Coalition for Better Advertising Dispute Resolution Program The Coalition for Better Advertising has chosen to have its Dispute Resolution Mechanism (DRM) administered by BBB National Programs. Dispute Resolution Program for Verizon Wireless Customers Arbitration program for Verizon Wireless disputes. National Advertising Division Monitoring and enforcing high standards of truth and accuracy in national advertising across media. BBB EU Privacy Shield Dispute resolution and compliance support for businesses using the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework. BBB AUTO LINE Providing independent dispute resolution to help consumers and vehicle manufacturers resolve warranty and lemon law disputes. Direct Selling Self-Regulatory Council Strengthening the direct selling industry with independent oversight of product, earnings claims, and the articulation of clear principles based on established business ethics to raise the bar of excellence for the entire direct selling channel. Class Action Arbitration Program For consumers who wish to pursue arbitration to resolve disputes related to denied compensation claims under the terms of various class action settlements. Digital Advertising Accountability Program Providing independent third-party enforcement of cross-industry privacy standards covering data collection and use in targeted online ads. Dispute Resolution Program for Volkswagen Car-Net Arbitration program for Volkswagen Car-Net disputes. Arbitration Program for Ford Extended Service Customers Arbitration program for Ford Extended Service Plan, Maintenance Plan, or Extended Service Contract disputes.