Covid-19 Updates & Resources

National Programs Operating Status

BBB National Programs remains vigilant, following the guidance of federal, state, and local officials and using necessary precautions to keep our employees, partners, and stakeholders safe and healthy.

As the situation with coronavirus (COVID-19) evolves, we stand ready to help businesses and individuals navigate the significant challenges they are facing in a time of great uncertainty.

Like any major natural disaster, the coronavirus will have a significant impact on businesses and economies and has already demonstrated an ability to disrupt regular operating procedures for most Americans. BBB National Programs staff, and the 10 programs we serve, have successfully moved to remote work and remain fully operational.

BBB National Programs remains focused on serving its stakeholders during this international pandemic.

  • We are accepting new and proceeding with existing complaints, challenges, and inquiries.
  • We are conducting video conference, email, and teleconference dispute resolution, compliance, and guidance support.
  • We are welcoming new participants and program supporters. All our programs are providing uninterrupted services.

BBB National Programs stands ready to serve you. If you do not already know how to engage with us, and need assistance or have questions, please email us at—one of our team members will respond quickly to assist you. 


For Businesses

Because the Centers for Disease Control and Prevention and the Food Drug Administration have both stated that there are no approved vaccines, drugs, or investigational products currently available to treat or prevent COVID-19, BBB National Programs urges all companies and their salesforces to exercise extreme caution in the dissemination of health-related product claims in their marketing. They should be especially mindful of expressly claiming or implying that their products:

  • Treat or alleviate the symptoms of COVID-19
  • Cure, treat, or alleviate symptoms of viruses
  • Boost or improve immune function
  • Eliminate or remove germs and/or viruses

Should any direct selling company become aware of any COVID-19 or other problematic health-related claims, send them to us here


Operating Status: National Advertising Division

For the health and safety of our National Advertising Division® (NAD) stakeholders, all NAD Fast-Track SWIFT filings should be filed through our online portal and NAD Standard filings should be submitted by email until further notice.

  • Opening a Challenge? Please email Laura Brett,, and Sheryl Harris,, with your opening letter, exhibits, and the challenged advertising. If you submitted a filing by mail after March 9, please email Laura Brett.
  • Large Files: Please contact us directly if any files related to your filing are too large to submit via email and we will make alternate arrangements.
  • Filing Fees: You will be provided an invoice and information on submitting payments electronically.
  • Meetings: All meetings will move forward as scheduled and be held by video or telephone conference. The attorney assigned to the matter will contact you to set up meeting logistics.


Operating Status: Auto Line

 We are experiencing a higher than normal call volume.

  • If you are calling to file a new BBB AUTO LINE® claim, click here.
  • To follow up on an existing BBB AUTO LINE® claim, email us



To protect the health and safety of BBB National Programs staff, stakeholders, and partners, and to align with the guidance of federal, state, and local officials, we are rescheduling upcoming events to the fall or moving them to an online platform. We are communicating with participants and registrants via email but if you have any questions, please contact


Related News and Resources

BBB National Programs’ Direct Selling Self-Regulatory Council Applauds Federal Trade Commission’s Warning Letters on Coronavirus Claims

BBB National Programs’ vice president of the Direct Selling Self-Regulatory Council (DSSRC), Peter Marinello, today applauded the Federal Trade Commission (FTC)’s April 24 action to send 10 warning letters to direct selling businesses disseminating inaccurate claims about the ability of their products to treat or prevent coronavirus disease, as well as claims that their salesforce members can earn significant income during the current pandemic that is not representative of the amount of income that their salesforce members generally earn. 

From IAPP - Does Privacy Even Matter Right Now?

In this fireside chat-style podcast, IAPP Editor Angelique Carson talks with three D.C.-based privacy professionals including BBB National Programs’ Deputy Director of Privacy Initiatives, Cobun Zweifel-Keegan, to discuss how they are coping and staying focused on privacy tasks at hand during the coronavirus pandemic.